Typically when I work with someone I am able to decipher the best solution with them, however when I start to build my own sites I get caught up in the details and often find myself over thinking the simplest of tasks. As mentioned a couple days back, I’m starting to rebuild Lipson.me, however I have too many ideas about what I should do to deliver the best possible site. Funny thing is, it’s my arrogance getting in the way.
When I work with a client, I try to avoid questions revolving around their desires. While it is ultimately their call, when I design a site I focus on what their audience would want. Typically, I start with a minimalistic approach and build on the basics. Unfortunately, when I sat down to do my own site, I got caught up in how many features I can add to make it as appealing as possible showing off all my talents in one place.
So let’s start fresh…
What is the purpose/goal of the site?
(While self explanatory and obvious, It’s important that I know exactly what I am building. Therefore I don’t later get bombarded with changes. Surprisingly, most requests come to me as “I need a website” or “I want an ecommerce store.”)
A *brief* portfolio of my business, a second introduction to myself and my work. Primarily, it needs to be a work related site, instead of my personal (and often opinionated) blog.
Who am I building the site for?
(Often this is phrased “Who is your target audience?” Frequently, I get “anyone who will visit” or “anyone who wants to buy a DVD.” A good idea, as it is often necessary, is to know how they plan on marketing the site as it could change the base of their audience.)
My target audience is going to be a mix of clients who already have a general understanding of who I am and what I do. More specifically those who are referred to me through friends and family, as well those lucky few who receive my elevator pitch.
What do I want to express to my audience?
(To me, this is different than asking the purpose of the site. This is typically where I probe them for mission statements, goals and background information. This is where I get the best understanding of what I am doing and it allows me to get a better idea of my client.)
Aside from asserting what I do, I want to give the visitors a greater understanding of why I love what I do. Instead of show casing my previous work, I want to bring my audience into my current projects. Instead of being afraid of showing them my works in progress, I actually want to highlight what I’m working on.
What direction do I want the site to go in the future?
(I ask this because it’s important to know the future of the business. I think a lot of people jump in without focusing on the long run.. Knowing where the owner hopes to be in the future not only gives me perspective, it also almost guarantees future business.)
In the future, I want the site to host my source code as well as select articles I publish on my blog. I do not want it to be a repository for my writing, but rather keep articles I write that pertain to my work and could be great resources for my clients.
What is my favorite font?
(Necessity.)
I have too many, top two Arial and Eras lite.
Social Networking, what will you use?
(As everyone knows, Social Networking is a hotspot for free marketing, so this might seem like a naive question to ask.. but it helps to know what the client is comfortable with, and what you can integrate into the site. Especially if it’s a blog or ecommerce site.)
Primarily, I’ll use Twitter, Facebook and LinkedIn for networking. I want to integrate my latest Tweet into the header and include links to my various profiles as my contact information. I don’t however plan to use social networks to distribute information posted on Lipson.me, as I plan to keep it a static page.
While these questions are tailored to my portfolio site, they are a few of the questions I initially ask a client when I start to work with them. I’ve found that the best practice is to get information about their market and business model before starting any business talk. However, it sometimes can take a bit of coaching to get useful answers, as I often get “I want a site like Amazon” or the ever classic “Let’s remake Facebook and get rich.” When I can understand the target audience and set realistic goals with the client, I feel a lot more confident in my work and a greater sense of pride in the long run.