I don’t know who taught you to be punctual and helpful with your customers, because I had come to believe that it was customary for airlines to cause as much stress as possible for their customers. Fortunately, this isn’t your philosophy (in most cases) and I sincerely regret flying other airlines trying to save $20-$50, because it cost me a lot more in the end.

Over the last 8 years or so, SWA has been my absolute airline of choice. This was due to price and convenience primarily, however I took for granted that most of my flights departed/arrived on time as well as when there was a problem, there was always a solution waiting with a smile at the nearest counter. Through the last couple of months, I’ve traveled on other airlines.. Experiencing nothing but apathy and inconvenience.

For someone who travels as frequently as I do, the only thing that matters to me is strong customer service. On other airlines, I’m batting 0 for 10 this year. Air Tran is like a drama queen, creating an environment where I have to sprint across Atlanta’s airport to make my connecting flight, on more than one occasion. United has treated me like a clueless teenager, attempting to abandon me in both Denver and Washington D.C, while making 0 out of 4 flight arrivals within 2 hours of stated arrival time.

The difference, SWA goes the distance. No airline is perfect, at no point will there be a flawless day. However, all but one flight with Southwest, when there was an issue it was remedied with a rapid solution and more then generous customer service.

Please keep up the good work.

(you might also want to re-stamp that tray table)